Effective Date: 1 Jan 2026
Welcome to Expert Phone Repairs. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
About Us
Expert Phone Repairs provides mobile phone, tablet, and related electronic device repair services throughout Australia. These Terms and Conditions govern the use of our website and the services we provide.
Acceptance of Terms
By accessing our website, requesting a quote, booking a repair, purchasing a service, or otherwise engaging with Expert Phone Repairs, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Repair Services
All repairs are subject to device inspection and assessment.
While we take reasonable care when diagnosing and repairing devices, certain faults may only become apparent once the repair process has commenced. Additional issues discovered during repair may require further work and may result in revised repair recommendations or costs.
We reserve the right to refuse service for any device that:
- Has been extensively modified
- Contains counterfeit or incompatible components
- Presents a safety risk
- Cannot be repaired safely or economically
- Has damage beyond practical repair
Repair Timeframes
Estimated repair times are provided for guidance only and are not guaranteed.
Actual repair completion times may vary depending on:
- Device condition
- Complexity of the repair
- Parts availability
- Supplier delays
- Shipping delays
- Diagnostic requirements
- Other unforeseen circumstances
Expert Phone Repairs is not liable for delays beyond our reasonable control.
Pricing and Payments
All prices are subject to change without notice.
Quotes provided are estimates based on the information available at the time. If additional faults are discovered during diagnosis or repair, customers will be notified before any additional work is carried out.
Payment must be made in full before the repaired device is returned or released unless otherwise agreed in writing.
We reserve the right to withhold devices until all outstanding balances have been paid.
Parts and Components
Replacement parts used in repairs may include:
- Original parts
- OEM-quality parts
- Refurbished parts
- Compatible aftermarket parts
The type of replacement part used may depend on availability, repair requirements, and customer preference.
Expert Phone Repairs does not guarantee that a manufacturer’s warranty will remain valid following third-party repair services.
Customer Responsibilities
Customers are responsible for:
- Providing accurate device information
- Removing passwords where required for testing
- Backing up important data before repair
- Ensuring they are authorised to request repairs on the device
Failure to provide accurate information may affect repair outcomes or service timeframes.
Data and Backup Responsibility
Customers are solely responsible for backing up all data before submitting a device for repair.
Although every reasonable effort is made to protect customer data, Expert Phone Repairs accepts no responsibility for:
- Data loss
- Software corruption
- Loss of applications
- Loss of settings
- Loss of contacts
- Loss of photos, videos, documents, or other files
Repair processes may require software updates, resets, component replacements, or other procedures that can result in data loss.
Warranty
Where applicable, repairs may include a limited warranty covering replacement parts and workmanship.
Warranty coverage does not apply to:
- Physical damage
- Cracked screens or glass
- Liquid or water damage
- Accidental damage
- Misuse or neglect
- Software-related issues unless specifically repaired
- Damage caused by third parties
- Subsequent repairs performed by another technician
- Issues unrelated to the original repair
All warranty claims are subject to inspection and verification.
Device Testing
Customers acknowledge that devices may be tested before, during, and after repairs to verify functionality and repair quality.
Testing may involve accessing certain device functions necessary to confirm successful repair completion.
Uncollected Devices
Customers will be notified when repairs are completed.
Devices left uncollected for an extended period may incur storage fees where permitted by law.
If a device remains uncollected for a prolonged period and reasonable efforts to contact the owner have failed, Expert Phone Repairs reserves the right to dispose of, recycle, or sell the device to recover outstanding costs in accordance with applicable laws.
Limitation of Liability
To the fullest extent permitted by law, Expert Phone Repairs shall not be liable for:
- Indirect losses
- Consequential losses
- Loss of profits
- Business interruption
- Data loss
- Loss of business opportunities
- Delays caused by suppliers, couriers, manufacturers, or third parties
Our total liability for any claim relating to a repair service shall not exceed the amount paid by the customer for that service.
Nothing in these Terms and Conditions excludes rights that cannot legally be excluded under Australian law.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Customers are entitled to remedies for major failures and compensation for any reasonably foreseeable loss or damage as required by applicable consumer protection legislation.
Nothing in these Terms and Conditions is intended to limit or exclude rights available under Australian Consumer Law.
Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorised access to systems or data
- Introduce malware, viruses, or harmful code
- Interfere with website functionality
- Copy, reproduce, or distribute website content without permission
Any misuse of the website may result in restricted access and legal action where appropriate.
Intellectual Property
All website content, including but not limited to:
- Text
- Graphics
- Images
- Logos
- Branding
- Layouts
- Design elements
remains the property of Expert Phone Repairs unless otherwise stated.
No content may be copied, reproduced, modified, distributed, or used without prior written consent.
Third-Party Websites
Our website may contain references or links to third-party websites or services.
Expert Phone Repairs is not responsible for the content, security, availability, or privacy practices of third-party websites.
Users access such websites at their own risk.
Privacy
Your use of our website and services is also governed by our Privacy Policy.
By using our services, you consent to the collection and use of information in accordance with that policy.
Changes to These Terms
Expert Phone Repairs reserves the right to update, modify, or replace these Terms and Conditions at any time.
Changes become effective immediately upon publication on our website.
Continued use of our website or services after changes are published constitutes acceptance of those changes.
Governing Law
These Terms and Conditions are governed by the laws of Australia.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the relevant courts of Australia.
Contact Us
Expert Phone Repairs
Website: expertphonerepairs.com.au
Email Support: info.expertphonerepairs@gmail.com
If you have any questions regarding these Terms and Conditions, please contact us using the email address above.