Effective Date: 1 Jan 2026
At Expert Phone Repairs (https://expertphonerepairs.com.au), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
Who We Are
Our website address is: https://expertphonerepairs.com.au
We provide professional mobile phone repair services across Australia.
Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing or service address
- Device and repair information
- Messages or enquiries you send us through forms
- IP address, browser type, and device information
We only collect information necessary to provide our services and improve user experience.
Comments
When visitors leave comments on our website (if enabled), we collect:
- Data shown in the comments form
- IP address
- Browser user agent string
This helps us detect spam and maintain website security.
An anonymised string (hash) created from your email address may be sent to the Gravatar service to check if you are using it. Their privacy policy is available at https://automattic.com/privacy/
After approval, your profile picture (if any) may be visible publicly with your comment.
Media Uploads
If you upload images to our website, avoid including images with embedded location data (EXIF GPS). Visitors may be able to extract location data from uploaded images.
Cookies
We use cookies to improve your browsing experience.
Cookies may be used for:
- Saving your name, email, and website when you leave a comment (valid for 1 year)
- Checking browser compatibility on login pages
- Maintaining login sessions (2 days or up to 2 weeks if “Remember Me” is selected)
- Saving screen preferences (1 year)
- Tracking post edits (expires after 1 day)
You can disable cookies through your browser settings, but some website features may not function properly.
Embedded Content
Pages on this website may include embedded content (e.g. videos, images, articles).
Embedded content behaves in the same way as if you visited the original website. These third-party websites may:
- Collect data about you
- Use cookies
- Track your interaction with embedded content
We are not responsible for the privacy practices of external websites.
How We Use Your Information
We use collected data to:
- Provide repair services
- Respond to enquiries
- Process bookings or orders
- Improve website performance and user experience
- Send updates related to your service (if applicable)
- Prevent spam and fraud
Who We Share Your Data With
We do not sell your personal information.
We may share data only when necessary with:
- Payment processors
- Email or communication service providers
- Spam detection services
- Legal authorities if required by law
If you request a password reset, your IP address may be included in the reset email.
Data Retention
We retain your information only as long as necessary:
- Comments and metadata are stored indefinitely for moderation purposes
- Customer and service records are retained for business, legal, and warranty purposes
- Registered user data (if applicable) can be edited or deleted by users (except username)
Your Rights Over Your Data
If you have an account or have interacted with our website, you may:
- Request a copy of your personal data
- Request correction of your data
- Request deletion of your data (where legally applicable)
This does not include data we are required to keep for legal, security, or administrative reasons.
To make a request, contact us using the details below.
Data Security
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorized access
- Disclosure or alteration
However, no method of online transmission is 100% secure.
Third-Party Services
We may use trusted third-party services for:
- Website hosting
- Analytics
- Payment processing
- Spam protection
These services have their own privacy policies governing how they use your information.
Where Your Data Is Sent
Visitor data may be processed through automated spam detection or security services to protect our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
Expert Phone Repairs
Website: https://expertphonerepairs.com.au
Email Support: info.expertphonerepairs@gmail.com
For any privacy-related questions, requests, or concerns regarding your personal information, please contact us using the email address above. We will make reasonable efforts to respond promptly and in accordance with applicable Australian privacy laws.